Privacy Policy

This policy describes how The RVA Group, LLC handles information collected through thervagroup.com and our business operations.

Last updated: May 13, 2026

1. Who we are

The RVA Group, LLC (doing business as The RVA Group Realty) is a Virginia-licensed real estate brokerage and property management company based in Richmond. We operate this website at thervagroup.com.

2. Information we collect

We collect information you provide directly when you fill out a form on our website — for example, when you request an owner consultation, contact us, apply to rent a property, subscribe to our journal, RSVP to an open house, or inquire about a listing.

This may include:

• Your name, email address, phone number, and mailing address
• Property addresses you own or are interested in
• Rental, ownership, or transaction details relevant to the inquiry
• Messages you send to us through our forms or email

We also collect limited technical information automatically when you visit the site, including IP address, browser type, pages viewed, and referring URL. This is used to operate the site and improve performance.

If you use the chat assistant on our website, we collect the messages you send and the assistant's replies. These conversations are recorded for quality and compliance review. Please do not enter sensitive personal information in the chat — for anything specific to your account, use the owner or resident portal or contact us directly.

3. How we use your information

• To respond to your inquiries and provide the services you've requested
• To manage rental applications, leases, and property management services
• To process real estate transactions where applicable
• To send you the journal newsletter if you've subscribed (you may unsubscribe at any time)
• To comply with our legal and regulatory obligations as a Virginia real estate brokerage

4. SMS and text message communications

When you provide your phone number and opt in to text messages on our forms, we may send you property management and real estate communications via SMS. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of any purchase or service.

5. Who we share information with

We share your information only with parties that help us run our business:

• LeadSimple — our CRM, which receives lead and contact information so our team can follow up
• RentVine — our property management software, for current owners and residents
• Google Workspace — for email and document handling
• Anthropic — provides the AI model behind our website chat assistant; messages you send in the chat are processed by Anthropic to generate replies
• Service providers who help us deliver email, host the website, or process transactions

We do not sell your personal information.

We may disclose information when required by law, in response to a valid legal process, or to protect the rights, property, or safety of our company, our clients, or others.

6. Your choices

• Email: You may unsubscribe from marketing or newsletter email at any time using the unsubscribe link in any message, or by contacting us.
• SMS: Reply STOP to opt out of text messages.
• Access, correction, deletion: You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to applicable record-retention requirements for real estate licensees.

To exercise any of these rights, email [email protected].

7. Data retention

We retain information as long as needed to provide our services and as required by Virginia real estate law and other applicable regulations. Real estate transaction records are typically retained for at least three years; financial, tax, and legal records are retained for at least seven years.

8. Children's privacy

Our website is not directed to children under 13 and we do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact us

Questions about this policy or about your personal information can be sent to:

The RVA Group, LLC
Attn: Brian Hall, Principal Broker
2930 W Broad St, Suite E
Richmond, VA 23230
[email protected]
(804) 475-6643