Resident FAQs

Any changes to the unit, including painting or installing fixtures, require prior written approval from the property management. Please submit your request through the Resident portal for review.

We appreciate referrals! If you know someone looking to rent, have them mention your name when they apply. We offer cash incentives and bonuses for referrals from our Residents!

Rent can be paid online through our Resident portal, by mail, or in person at our office. Please refer to your lease agreement for specific payment options and due dates.

If you wish to renew your lease, please contact us within the timeline listed in your lease. We will provide you with renewal options and any changes in terms or rent.

Maintenance issues can be reported through our online Resident portal 24/7. For emergencies, please use our 24/7 emergency contact number.

Yes it is and it is included in our Residents Benefit Package.

Our pet policy varies by property. Please refer to your lease agreement for specific rules regarding pets, including restrictions on breeds, sizes, and any associated pet charges.

You are required to provide written notice as specified in your lease agreement. Upon moving out, the property should be cleaned, and all keys returned. An inspection will be conducted for any damages beyond normal wear and tear.

We have an incredible residents benefit package that includes: utility turn on services, on demand pest control, air filters delivered to your door, credit building, home purchasing assistance, $1million in identity protection, and even rewards just for paying rent on time! Our goal is to be your agents for life, when you rent, and when you decide to buy!

Responsibility for utilities is outlined in your lease agreement. Typically, Residents are responsible for setting up and paying for services like electricity, gas, and internet. We have a concierge service to assist you in setting these up as well to make it more convenient.